Terms of Service

1. Introduction

Welcome to Lylo & Mingming.

These Terms of Service govern your access to and use of our website, online store, customer accounts, digital downloads, community features, and related services.

By accessing the website, creating an account, placing an order, purchasing a product, or downloading digital content, you agree to these Terms.

If you do not agree with these Terms, please do not use the website or purchase our products.

2. Our Store

Lylo & Mingming primarily offers digital products and may also offer physical products.

Products may include:

• Downloadable digital files
• Artwork
• Printable materials
• Templates
• Digital resources
• Creative assets
• Other electronically delivered products
• Physical merchandise where available

The applicable product page describes the contents and important conditions of each product.

3. Product Information

We aim to provide accurate product descriptions, previews, images, prices, and specifications.

However:

• Colors may appear differently between displays
• Digital previews may be resized or compressed
• Minor visual differences may occur
• Physical packaging may change
• Product descriptions may occasionally contain errors

We may correct obvious errors when reasonably necessary.

4. Digital Products

Digital products are delivered electronically.

Delivery may be provided through:

• A secure download page
• A signed or tokenized download link
• A secure guest-order page
• A customer account
• An email containing access instructions

Digital product access generally becomes available after successful payment confirmation.

There may occasionally be a short delay while a payment transaction is verified or reconciled.

5. Digital Product License

Unless a product page or separate license expressly states otherwise, purchasing a digital product grants you a limited, non-exclusive, non-transferable license for personal use.

Purchasing a digital product does not transfer ownership of the underlying intellectual property.

Unless specifically permitted, you may not:

• Resell the original digital files
• Redistribute the original files
• Upload purchased files to public download services
• Share private download links
• Claim the work as your own
• Sell substantially unchanged copies
• Circumvent download restrictions
• Make the product available as a competing digital product

Where a product includes separate license terms, those specific terms take priority for that product.

6. Intellectual Property

Unless otherwise stated, content available through Lylo & Mingming, including branding, graphics, illustrations, photographs, artwork, written content, digital products, and downloadable materials, is owned by or licensed to Lylo & Mingming.

Content may not be copied, reproduced, redistributed, or commercially exploited except as permitted by the applicable license or applicable law.

7. Accounts

You may be able to create a customer account.

You are responsible for:

• Providing reasonably accurate information
• Keeping your password confidential
• Protecting access to your account
• Updating your information when necessary

You may not access another person's account without permission.

We may restrict account access where reasonably necessary to protect customers, transactions, products, or the website.

8. Guest Checkout

Guest checkout may be available for eligible purchases.

A guest checkout does not create a customer account.

When purchasing as a guest, you are responsible for providing an accurate email address and keeping private order links secure.

Private guest links may provide access to order information, payment continuation, or digital downloads.

Do not publicly share these links.

A guest order is not automatically attached to an existing account simply because the same email address is used.

9. Prices and Display Currency

Product prices may be displayed in different currencies depending on storefront settings, your approximate location, or your manually selected currency.

Converted storefront prices may use exchange rates configured or synchronized by the store.

The final amount and currency shown during checkout and by the selected payment provider control the actual payment transaction.

Banks, payment providers, card issuers, or other financial services may apply their own exchange rates or fees.

10. Payments

Available payment methods may depend on factors including:

• Checkout country
• Order currency
• Product type
• Payment provider availability

An order is not considered paid until payment has been successfully confirmed.

Creating a payment transaction or reaching a third-party payment page does not by itself mean payment has been completed.

11. Pending Payments

Some payment methods allow an order to remain pending while the customer completes payment.

Pending orders may have an expiration period.

Until payment has been confirmed, product access, digital entitlement, fulfillment, or shipping may remain unavailable.

12. Expired Payments

If a payment is not completed before its applicable expiration period, the payment or order may expire.

An expired payment link does not automatically reactivate an expired order.

You may need to place a new order to continue the purchase.

This helps reduce accidental duplicate payments and outdated payment attempts.

13. Order Confirmation

After placing an order, you may receive an automated order or payment email.

An automated message acknowledges the transaction workflow but does not prevent us from correcting:

• Duplicate transactions
• Clearly incorrect prices
• Technical errors
• Fraudulent transactions
• Orders that cannot reasonably be fulfilled

If a paid order must be cancelled by us, an appropriate resolution will be provided where required.

14. Digital Delivery

Digital products may become available only after successful payment confirmation and entitlement checks.

Download access may:

• Expire
• Have a download limit
• Require a secure token
• Be associated with a specific order
• Be disabled following cancellation or refund
• Be replaced where a technical issue is confirmed

Customers should download purchased files within the availability period shown for the relevant product or order.

15. Download Security

Digital download URLs are intended only for the authorized customer or guest purchaser.

You may not:

• Publish a private download URL
• Share the URL with unrelated third parties
• Attempt to bypass download limits
• Attempt to access products you did not purchase
• Circumvent security or entitlement controls

Access may be restricted where misuse is detected.

16. Refunds for Digital Products

Because digital products can generally be accessed shortly after delivery, purchases of successfully delivered digital products are normally final once the product has been accessed or downloaded.

However, we encourage you to contact us if:

• You were charged more than once for the same order
• You received the wrong digital product
• The digital file is corrupted
• The product cannot reasonably be accessed because of a technical problem on our side
• The product is materially different from its description
• A refund or other remedy is required under applicable law

Where appropriate, we may first attempt to resolve a technical issue by providing renewed access, a replacement download, or a corrected file.

A simple change of mind after successfully accessing or downloading a digital product generally does not qualify for a refund unless required by applicable law.

Nothing in this section limits rights or remedies that cannot legally be excluded.

17. Physical Products

Where physical products are offered, you are responsible for providing complete and accurate delivery information.

This may include:

• Recipient name
• Phone number
• Country
• Address
• City or region
• Postal code

Shipping options, charges, and estimated delivery information are shown where applicable during checkout.

We are not responsible for delivery problems caused by materially incorrect delivery information provided by the customer.

18. Problems With Physical Orders

If you receive a physical item that is materially damaged, incorrect, or incomplete, please contact us within a reasonable period after delivery.

We may request photographs, order information, or other details necessary to review the issue.

Available resolutions may include replacement, refund, store credit, or another appropriate remedy depending on the circumstances and applicable law.

19. Comments and Community Features

Articles and Journal posts may allow visitors or registered customers to submit comments and replies.

You must not submit content that includes:

• Spam
• Harassment
• Threats
• Hate content
• Illegal content
• Malware
• Fraudulent links
• Impersonation
• Personal information belonging to another person without permission
• Content that infringes third-party rights

We may hide, restore, moderate, or permanently remove comments at our discretion where reasonably necessary to protect the website and community.

Submitting a comment does not guarantee permanent publication.

20. Acceptable Use

You may not use the website to:

• Commit fraud
• Attempt unauthorized access
• Circumvent payment systems
• Bypass digital download restrictions
• Distribute malware
• Attack or interfere with the website
• Scrape protected customer information
• Abuse promotional offers
• Submit intentionally false transaction claims
• Infringe intellectual property rights
• Violate applicable law

We may restrict access where reasonably necessary to prevent abuse or protect our services.

21. Fraud and Abuse Prevention

Orders, accounts, downloads, comments, and payment activity may be reviewed where unusual or potentially abusive behavior is detected.

We may temporarily restrict access while a transaction or security issue is investigated.

Legitimate customers may contact us if access has been restricted incorrectly.

22. Payment Disputes and Chargebacks

If you believe a payment is incorrect, please contact us so we can investigate the transaction.

Nothing in these Terms prevents you from exercising legitimate rights through your payment provider.

However, intentionally submitting false or fraudulent payment disputes may result in suspension of associated accounts or digital product access where appropriate.

23. Website Availability

We aim to keep the website and services available, but uninterrupted operation cannot be guaranteed.

Temporary disruptions may occur because of:

• Maintenance
• Hosting issues
• Network outages
• Payment provider issues
• Software updates
• Security incidents
• Technical failures
• Circumstances outside our reasonable control

We may modify, suspend, or temporarily disable website functionality where reasonably necessary.

24. Product Availability

Products may be:

• Added
• Updated
• Temporarily unavailable
• Discontinued
• Replaced

Digital product updates are not automatically guaranteed unless the product description specifically includes future updates.

25. Third-Party Services

Parts of the website may rely on services operated by third parties, including:

• Payment providers
• Hosting providers
• Email providers
• Courier or shipping providers
• Other technical service providers

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party services beyond matters reasonably within our control.

26. External Links

The website may contain links to external websites.

We do not control external websites and are not responsible for their content, security, availability, or policies.

Accessing third-party websites is at your own discretion.

27. Disclaimer

We make reasonable efforts to provide accurate, functional, and useful products and services.

Except for rights and guarantees that cannot legally be excluded, we do not guarantee that:

• The website will always operate without interruption
• Every device or software environment will support every digital product
• Every third-party service will remain continuously available

Any compatibility requirements described on a product page should be reviewed before purchase.

28. Limitation of Liability

To the maximum extent permitted by applicable law, Lylo & Mingming will not be liable for indirect, incidental, special, or consequential losses resulting solely from use of the website, products, or services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability, rights, warranties, guarantees, or remedies that cannot legally be excluded or limited.

29. Privacy

Your use of the website is also subject to our Privacy Policy.

Please review the Privacy Policy for information about how personal information is collected, processed, stored, and protected.

30. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Products
• Services
• Website functionality
• Business practices
• Security requirements
• Applicable requirements

The latest version will be published on this page with an updated revision date.

31. Governing Rules and Mandatory Rights

These Terms are subject to applicable laws and mandatory protections that apply to the relevant transaction.

Nothing in these Terms is intended to exclude, restrict, or override any right, remedy, protection, or obligation that cannot lawfully be excluded or restricted.

Where a dispute arises, we encourage you to contact us first so we can attempt to resolve the matter directly.

32. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

33. Contact

Questions relating to:

• Orders
• Payments
• Digital downloads
• Products
• Accounts
• Privacy
• These Terms

may be submitted through the Contact page on the Lylo & Mingming website.