Privacy Policy — Lylo & Mingming

1. Introduction

Welcome to Lylo & Mingming.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, purchase or download a product, leave a comment, contact us, or otherwise use our services.

By using this website, you acknowledge the practices described in this Privacy Policy.

We aim to collect only the information reasonably necessary to operate the website, process orders, provide products and services, protect our platform, communicate with customers, and improve the overall experience.

2. Information We Collect

The information we collect depends on how you use the website.

Information You Provide

You may provide information such as:

Full name
Email address
Phone number where required
Country
Billing or delivery information
Shipping address for physical products
Order notes
Account information
Comments submitted on Articles or Journals
Messages submitted through our Contact page
Other information you voluntarily provide

If guest checkout is available, placing a guest order does not automatically create a customer account.

3. Account Information

If you create an account, we may store information necessary to operate your account, including:

Name
Email address
Securely processed password credentials
Profile information
Avatar
Saved addresses
Order history
Download history
Account preferences

You are responsible for maintaining the confidentiality of your account credentials.

4. Order and Transaction Information

When you place an order, we may store information including:

Order number
Products purchased
Quantity
Order amount
Currency
Selected payment method
Payment status
Transaction or gateway reference
Order status
Customer or guest contact details
Digital download entitlement
Download activity
Shipping information where applicable
Tracking information where applicable

We do not intentionally store complete payment card credentials on our website.

Payments may be processed by third-party payment providers, which receive information necessary to process the transaction.

5. Guest Checkout

Where guest checkout is available, you may place an order without creating an account.

Guest information is stored as part of the relevant order record.

A guest order does not automatically create a customer profile, saved address, password, or account login.

Guest order links and guest download links may provide access to information or functionality associated with the relevant order.

You should treat these links as private and avoid sharing them publicly.

We do not automatically attach a guest order to an existing customer account solely because the email address matches.

6. Digital Products and Downloads

For digital products, we may maintain information necessary to provide and protect access, including:

Order ownership or guest-order association
Payment confirmation
Product entitlement
Download availability
Download expiration
Download timestamps
Download count
Secure download tokens or signed links

Digital products may be delivered through secure pages or temporary links rather than directly exposing storage locations.

7. Website and Technical Information

When you access the website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Referring page
Pages visited
Approximate geographic region or country
Visit timestamps
Session information
Basic website activity information

This information may be used for website operation, security, fraud prevention, analytics, payment availability, storefront preferences, and troubleshooting.

We do not require precise GPS location for normal storefront browsing.

8. Approximate Location and Currency

We may use approximate country or region information provided by your network or technical infrastructure to improve the storefront experience.

This may be used to:

Suggest a display currency
Suggest a checkout country
Determine available payment methods
Improve regional storefront behavior

Approximate location detection may not always be accurate.

Where available, you may manually change applicable storefront or checkout selections.

9. How We Use Information

We may use collected information to:

Operate and maintain the website
Create and manage customer accounts
Maintain shopping carts and checkout sessions
Process orders
Confirm payments
Reconcile payment status
Deliver digital products
Fulfill physical product orders
Provide order and shipping updates
Provide customer support
Send transactional emails
Prevent fraud and abuse
Protect customer accounts
Enforce download restrictions
Moderate comments
Diagnose technical problems
Measure website usage
Improve products and services
Maintain transaction and business records
Comply with applicable legal requirements

We do not sell personal information to advertisers.

10. Payments

Payments may be processed using third-party payment providers.

When you initiate a payment, information necessary to process and verify the transaction may be shared with the selected payment provider.

This may include:

Order reference
Payment amount
Currency
Customer name
Customer email
Transaction identifiers
Payment status information

Payment providers process information according to their own privacy policies and terms.

11. Transactional Emails

We may send service-related emails including:

Order confirmation
Payment instructions
Payment confirmation
Digital download availability
Secure guest-order links
Shipping updates
Order completion
Account security messages
Customer support responses

These communications are used to provide services associated with your account or transaction.

12. Cookies and Browser Storage

Our website may use cookies, local storage, session storage, and similar browser technologies.

These may be used for:

Login sessions
Shopping cart persistence
Checkout state
Currency preferences
Security
Website preferences
Fraud prevention
Basic analytics

Disabling essential browser storage may cause parts of the website to stop functioning correctly.

13. Analytics

We may collect limited analytics information to understand how visitors use the website.

Analytics information may include:

Page visits
Approximate visitor region
Referrer information
Browser and device information
Visit timing
General storefront activity

We may use aggregated information to improve content, products, usability, and website performance.

14. Comments and Community Features

Articles and Journal posts may allow comments.

When submitting a guest comment, we may request a name and email address.

The email address is used for administration, moderation, security, or support purposes and is not intended to be displayed publicly.

Public comment information may include:

Display name
Avatar where applicable
Comment content
Relative posting time
Replies

Comments may be moderated, hidden, or removed where appropriate.

15. Information Sharing

We may share limited information with service providers when reasonably necessary to operate the website.

These providers may include:

Payment processors
Hosting providers
Email delivery services
Shipping or courier providers
Technical infrastructure providers
Security providers

We may also disclose information when reasonably necessary to comply with applicable law, legal process, or valid governmental requests.

We do not share customer information with unrelated third parties merely for their independent advertising purposes.

16. Data Retention

We retain information only for as long as reasonably necessary for purposes such as:

Order fulfillment
Digital product access
Customer support
Account operation
Payment reconciliation
Fraud prevention
Security
Transaction records
Dispute resolution
Compliance obligations

Different categories of information may be retained for different periods.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

17. Data Security

We use reasonable administrative and technical measures designed to protect customer, account, and transaction information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for protecting:

Your password
Your account access
Private guest-order links
Private digital download links

If you believe your account or private order link has been compromised, please contact us.

18. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

These may include rights to request:

Access
Correction
Updating
Deletion
Restriction
Information about processing
Other rights provided by applicable law

Privacy requests may be submitted through our Contact page.

We may need to verify your identity before processing certain requests.

Some information may continue to be retained where reasonably necessary for transaction records, fraud prevention, security, disputes, or legal compliance.

19. International Data Processing

Our website may be accessed from different locations and may rely on service providers operating in different regions.

As a result, information may be processed or stored outside the location where you reside.

Where required, reasonable measures will be taken to handle personal information consistently with applicable data protection requirements.

20. Children's Privacy

Our online store is not specifically designed to collect personal information from young children.

If you believe personal information has been submitted by a child without appropriate authorization, please contact us so the matter can be reviewed.

21. Third-Party Links

Our website may link to websites or services operated by third parties.

We are not responsible for the privacy practices, security, availability, or content of third-party websites.

Please review the applicable privacy policies before providing information to those services.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, services, technology, or practices.

The updated version will be published on this page with a revised update date.

23. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact Lylo & Mingming through the Contact page on our website.